At Kota Books, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully.

1. Return Eligibility

You can return items within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

– The item must be unused and in the same condition that you received it.
– The item must be in its original packaging with all tags and labels intact.
– You must provide proof of purchase (order number, receipt, etc.).

2. Non-Returnable Items

The following items are non-returnable:

– Digital products (eBooks, downloadable content).
– Books that have been marked as final sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@kotabooks.com to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Once your return is approved, we will provide you with instructions on how to return the item.
4. Pack the item securely, and include your proof of purchase.

4. Shipping Costs

You will be responsible for paying the shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., incorrect or damaged item). In that case, we will cover the return shipping costs.

5. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.

6. Exchange Policy

If you would like to exchange an item for a different one, please follow the return process and place a new order for the desired item. We do not hold items for exchange until the return is received.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Kota Books
Kota, Rajasthan, India

Phone: +91 8871799501
Email: support@kotabooks.com

Thank you for choosing Kota Books! We appreciate your business and are committed to providing you with quality products and excellent customer service.